Terms of Service

1. About us

port25.ai is an email remarketing agency providing browse abandonment, cart abandonment, and win-back email flow services for e-commerce brands, B2B companies, and small businesses.

2. Use of our website

By accessing port25.ai you agree to use the website for lawful purposes only. You must not:

• Use the site in any way that violates applicable local, national, or international laws or regulations
• Attempt to gain unauthorised access to any part of the website or its related systems
• Transmit any unsolicited or unauthorised advertising or promotional material
• Knowingly introduce viruses, malware, or other malicious code
• Scrape, copy, or reproduce any content from the site without our written permission

3. Our services

When you engage port25.ai for email remarketing services, the specific scope, deliverables, pricing, and timelines will be set out in a separate written agreement or statement of work between us.

These Terms of Service apply to your general use of our website and initial engagement. They do not replace or supersede any signed client agreement — in the event of a conflict, the signed client agreement takes precedence.

We reserve the right to decline any enquiry or engagement at our discretion, without obligation to provide a reason.

4. Intellectual property

All content on port25.ai — including text, graphics, logos, and code — is owned by or licensed to port25.ai and protected by applicable intellectual property laws.

You may not reproduce, distribute, or create derivative works from any content on this site without our express written permission.

Email copy, sequences, templates, and creative assets we produce for clients as part of a paid engagement become the property of the client upon full payment, unless otherwise agreed in writing.

5. Results and performance

Any performance figures, statistics, or benchmarks referenced on this website (such as open rates, recovery rates, or ROI) represent historical averages across our client base. They are provided for illustrative purposes only.

We do not guarantee specific results. Email marketing performance is influenced by many factors outside our control, including your product, pricing, existing list quality, industry, and market conditions. We will always work diligently to maximise your results within the scope of our engagement.

6. Payment terms

Payment terms for our services will be specified in your client agreement. Generally:

• Invoices are due within 14 days of the invoice date unless otherwise agreed
• We reserve the right to pause or suspend work on accounts with outstanding invoices
• Late payments may be subject to interest at the applicable statutory rate
• Refunds are handled on a case-by-case basis as set out in your client agreement

7. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of an engagement. This includes but is not limited to business strategies, customer data, email lists, campaign performance data, and pricing.

We will not share your business information with third parties except as required to deliver the agreed services, or as required by law.

8. Data and email compliance

You are responsible for ensuring that your email list was collected lawfully and that you have the right to send marketing communications to your contacts. We will not send emails to purchased, rented, or otherwise improperly obtained lists.

You are responsible for compliance with all applicable email marketing laws in your jurisdiction, including but not limited to CAN-SPAM (US), CASL (Canada), and GDPR (EU/UK). We will work within these frameworks but ultimate compliance responsibility rests with you as the sender of record.

We reserve the right to terminate any engagement immediately if we determine that campaign activity violates anti-spam laws or our sending infrastructure’s acceptable use policy.

9. Limitation of liability

To the fullest extent permitted by law, port25.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services — including lost revenue, lost profits, or business interruption.

Our total liability in connection with any claim arising from our services shall not exceed the total fees paid by you to us in the three months preceding the claim.

10. Third-party tools and services

Our services may involve the use of third-party email service providers, analytics platforms, or other tools. We are not responsible for the performance, availability, or terms of those third-party services.

Links to third-party websites on port25.ai are provided for convenience only. We do not endorse or take responsibility for the content or practices of any linked sites.

11. Termination

Either party may terminate a service engagement by providing written notice as specified in the client agreement. In the absence of a specific agreement, 30 days written notice is required.

We reserve the right to terminate access to our website or discontinue services immediately if you breach these terms, fail to make payment, or engage in conduct that we determine to be harmful to us, our infrastructure, or other clients.

12. Governing law

These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

Any disputes arising from these terms or our services that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of Natrona County, Wyoming.

13. Changes to these terms

We may update these Terms of Service from time to time. When we do, we will update the “Last updated” date at the top of this page. Material changes will be communicated to active clients directly.

Continued use of our website or services after any changes constitutes your acceptance of the updated terms.

14. Contact us

If you have any questions about these terms, please get in touch: