Legal
Privacy Policy
Last updated: March 2026
This policy explains what information port25.ai collects, how we use it, and what rights you have over it. We keep things simple — we collect only what we need and we don’t sell or share your data with third parties for their own purposes.
1. Who we are
port25.ai is an email remarketing agency. We build and manage email flows — browse abandonment, cart abandonment, and win-back sequences — for e-commerce brands, B2B companies, and small businesses.
Our website is located at port25.ai.
For any privacy-related questions, contact us at: [email protected]
2. Information we collect
We collect information in two ways — information you give us directly, and information collected automatically when you visit our site.
Information you provide
When you fill out our contact form, we collect:
- Your name and email address
- Your company name (optional)
- Your monthly email volume (optional)
- The service you’re interested in (optional)
- Any additional information you choose to share in your message
We use this information solely to respond to your enquiry and to assess how we might be able to help your business.
Information collected automatically
When you visit port25.ai, our web server and any analytics tools we use may automatically collect:
- Your IP address
- Browser type and version
- Pages visited and time spent on each page
- Referring website (the site you came from)
- Date and time of your visit
3. How we use your information
We use the information we collect for the following purposes:
- Responding to enquiries — to follow up on contact form submissions and discuss how we can help your business.
- Service delivery — if you become a client, to provide the email remarketing services you’ve engaged us for.
- Site improvement — to understand how visitors use our website and improve our content and user experience.
- Legal compliance — to meet any legal or regulatory obligations that apply to us.
4. Email communications
If you contact us via the form on our website, we may follow up by email to respond to your enquiry. We will not add you to any marketing list without your explicit consent.
If you become a client, we may send you service-related communications including campaign reports, performance updates, and account notices. You can opt out of non-essential communications at any time by emailing [email protected].
5. Sharing your information
We do not sell, rent, or trade your personal information to third parties.
We may share your information in limited circumstances:
- Service providers — we use trusted third-party tools to operate our website and business (such as web hosting and email delivery). These providers access your data only as needed to perform their services and are bound by confidentiality agreements.
- Legal requirements — we may disclose information if required by law, court order, or government authority.
- Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before this occurs.
6. Cookies
Our website may use cookies — small text files stored on your device — to help us understand how visitors use the site and to improve your experience.
Cookies we may use include:
- Essential cookies — necessary for the website to function properly.
- Analytics cookies — help us understand how visitors interact with our site (e.g. which pages are visited most).
You can control cookies through your browser settings. Disabling cookies may affect some functionality of the site.
7. Data retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law.
- Contact form enquiries that do not result in a client relationship are deleted within 12 months.
- Client data is retained for the duration of the engagement and for up to 3 years afterward for accounting and legal purposes.
- Analytics data is retained in accordance with the retention settings of the tools we use.
8. Your rights
Depending on where you are located, you may have the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you.
- Correction — request that we correct inaccurate or incomplete information.
- Deletion — request that we delete your personal information, subject to any legal obligations we have to retain it.
- Objection — object to the processing of your information for certain purposes.
- Portability — request a copy of your data in a structured, machine-readable format.
To exercise any of these rights, email us at [email protected]. We will respond within 30 days.
9. Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
No method of transmission over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.
10. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
11. Children’s privacy
Our website and services are intended for business use and are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.
12. Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the “Last updated” date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
This privacy policy was written specifically for port25.ai and its services. It is not a generic template and reflects our actual data practices. If you have questions, please contact us.